Patient Information
Confidentiality
Services at our clinic are confidential. Information about your treatment will be released only with your consent for the purposes of coordination of care with other providers or agencies, such as your primary care physician or other referral sources and for billing purposes. However, there are certain legal limits to the confidentiality of which we would like to make you aware. We are legally obligated to release information if any of the following circumstances occur:
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- Your clinician feels that you are likely to harm yourself or someone else
- Reasonable suspicion of child abuse or neglect exists
- Reasonable suspicion of abuse or neglect of vulnerable or disabled adults exists
- Your record is court-ordered as part of a legal proceeding
- You commit a crime at our office or against one of our staff members
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Attendance
Behavioral Health services are most likely to be of benefit to you if you keep your appointments and work actively with your clinician(s) to achieve your treatment goals. Moreover, our ability to serve other patients is hampered by patient cancellations and failures to show up for scheduled appointments. Should you need to cancel an appointment, please give at least one business days' notice. If you are having problems with consistent attendance, please discuss this with your clinician.
Upon the third occurrence of cancellation without sufficient notice and/or failure to show up for a scheduled appointment, your clinician may decline to offer you additional appointments. It is not possible to make progress on treatment goals without your attendance and full participation
Billing
We work with most, but not all, insurance companies. Prior to your initial appointment, we verify your insurance benefits and will inform you at your first appointment of the level of coverage your policy has for our services. If your insurance changes or you have a secondary insurance policy, it is very important that you inform us immediately so that we can correctly process your claims. We will bill your insurance company for your services as a courtesy; you are ultimately responsible, however, for the payment of your bill. To pay your bill online visit UPHealthSystem.com/pay-my-bill or if you have questions, or need assistance, contact the billing office at 888.239.5888.
Prescription Refills
If you need a refill of your medication, please contact your pharmacy 48 hours prior to your next appointment at the clinic. If you have not been seen recently in our clinic, your doctor may decline to refill a prescription request until you have an office visit. If that occurs, you will be notified of that decision.
Emergency Coverage
During normal business hours, please contact our clinic directly should you be experiencing a clinical emergency. During evenings and weekends, please reach out to 988 Suicide & Crisis Lifeline, the 24/7 Confidential Crisis Line via phone or text at 988 or chat at 988lifeline.org. If necessary, you can also go to your local emergency department.
Children in the Waiting Room
We do attempt to equip our waiting rooms with toys and books suitable for children. However, please do not leave your children unattended, as our staff is not responsible for their supervision.
Patient Rights
Should you have a complaint about services at our clinic, please feel free to address it with your clinician or one of our staff members. You may also discuss your concerns with a Clinic Supervisor or Director.
If you have a concerns about services received at our clinic, please ask to speak to an onsite administrator. You may also access our formal compliance process here.
Resources
There are valuable national resources available to help you connect with additional support, research, and valuable information to aid you or a loved one on the journey to mental wellness:
Mental Health Resources
Addiction Resources
Get Connected
Call today for a confidential behavioral health assessment.