Outpatient Behavioral Health Services

Welcome to UP Health System – Marquette Outpatient Behavioral Health.

Our services include:

Assessment of a wide range of mental health concerns
Psychiatric evaluation and medication management services
Individual psychotherapy and counseling
Family, marital, and group psychotherapy/counseling
Psychological testing and evaluation
Psychoeducation about a variety of behavioral Health issues

In order to serve you better, we would like to acquaint you with our policies and procedures. If you have any questions, you are encouraged to ask one of our staff at any time.

Important Information For Our Patients

Confidentiality

Services at our clinic are confidential. Information about your services will be released only with your consent, for the purposes of coordination of care with other providers or agencies, such as your primary care physician or other referral sources (e.g. schools, social service agencies, courts, etc.), and for billing purposes. However, there are certain legal limits to the confidentiality of which we would like to make you aware. We are legally obligated to release information if any of the following circumstances occur:

Your clinician feels that you are likely to harm yourself or someone else
Reasonable suspicion of child abuse or neglect exists
Reasonable suspicion of abuse or neglect of vulnerable or disabled adults exists
Your record is court-ordered as part of a legal proceeding
You commit a crime at our office or against one of our staff members

Attendance

Behavioral Health services are most likely to be of benefit to you if you keep your appointments and work actively with your clinician(s) to achieve your treatment goals. Moreover, our ability to serve other patients is hampered by patient cancellations and failures to show up for scheduled appointments. Should you need to cancel an appointment, please give one business day’s notice, and preferably longer if possible. If you are having problems with consistent attendance, please discuss these with your clinician.

Upon the third occurrence of cancellation without sufficient notice and/or failure to show up for a scheduled appointment, your clinician may decline to offer you additional appointments. It is not possible to make progress on treatment goals without your attendance.

Billing

We participate with most, but not all, insurance companies. Prior to your initial appointment, we verify your insurance benefits and will inform you at your first appointment of the level of coverage your policy has for our services. If your insurance changes or you have a secondary insurance policy, it is very important that you inform us immediately so that we can correctly process your claims. We will bill your insurance company for your services as a courtesy; you are ultimately responsible, however, for the payment of your bill.

To pay your bill online visit: UPHealthSystem.com/pay-my-bill
or if you have questions, or need assistance, contact the billing office at 888.239.5888.

Prescription refills

If you need a refill of your medication 48 hours prior to your next appointment at the clinic, please contact your pharmacy. If you have not been seen recently in our clinic, your doctor may decline to refill a prescription request until you have been seen at an office visit. If that occurs, you will be notified of that decision.

Emergency coverage

During normal business hours, please contact our clinic directly should you be experiencing a clinical emergency. During evenings and weekends, please reach out to 988 Suicide & Crisis Lifeline, the 24/7 Confidential Crisis Line via phone or text at 988 or chat at 988lifeline.org. If necessary, you can also go to your local emergency department.

Children in the waiting room

We do attempt to equip our waiting rooms with toys and books suitable for children. However, please do not leave your children unattended in our waiting room. We cannot be responsible for the supervision of unattended children in the waiting room.

Complaints and recipient rights

Should you have a complaint about services at our clinic, please feel free to address that with your clinician or one of our staff members. You may also discuss your concerns with a Clinic Supervisor or Director.

Outpatient Behavioral Health

Medical Office Building | Washington St.
1400 W. Washington St.
Marquette, MI 49855

Phone: 906.449.1600

Hours of Operation:

Monday: 8 am - 5 pm
Tuesday and Wednesday: 8 am - 6 pm
Thursday: 8 am - 5 pm
Friday: 8 am - 4:30 pm

Scheduling an Appointment

Appointments require a referral from your primary care physician. Contact your primary care physician to request that a referral be sent to UP Health System - Marquette Behavioral Health Services - Outpatient. Once we have received the referral from your physician, it will be reviewed and we will contact you to schedule the appointment. Please note that this process can take several weeks.